Frequently Asked Questions

1. What sets Sofia Storage Centers apart from other storage facilities in the area?

Simply put Sofia Storage Centers prides itself on being a family business that has thrived for over 101 years.  We are conveniently located in your neighborhood and offer affordable and competitive pricing. Sofia Storage employees appreciate the value of high quality customer service in today’s fast paced environment and are committed to providing a personal and positive overall experience to all tenants. We have been a Better Business Bureau A+ Accredited Business since 1/30/1987.

2. Where do I begin? How do I know what size space I need?

Begin your storage process by calling our office at (212) 873-3600 to speak with one of Sofia’s experienced storage specialists for a free storage consultation and self-storage visit.  We will help you determine what size space you need and which one of our four locations suits your needs. We also offer an online Storage Calculator for your convenience.

3. What size units do you offer?

Sofia Storage Centers offer personal storage lockers starting as low as $50 per month up to full floors.  When you call the office our storage specialists will help you choose a unit or room that’s just right for you.

4. Do you rent space month to month?

Sofia Storage Centers offers month to month leases after the initial 3 month minimum is met.

5. What kind of documents do I need to rent storage at your facilities?

All you need to open a storage account are two forms of identification, one with a picture, initial pre-payment, as well as a lock for your space.

6. Do you provide locks?

You may provide your own lock, or purchase one at our facility. You will be the only one with a key for your space and access to your unit.

7. Do you sell packing materials?

Sofia Storage Centers sells a variety of storage boxes, as well as bubble wrap, mattress covers, packing tape, and even moving dollies and hand carts.  Free delivery of supplies is available for all purchases over $50.00.  (click here for Sofia Storage Packing Tips)

8. What kind of security do you have at your facilities?

Sofia Storage Centers has an outside national security company which monitors our facility.  Our buildings are well lit, clean and are up to date on building maintenance codes.

9. How do I access my room?

At Sofia Storage Centers accessing your room is easy! You simply sign in with the reception desk and are free to access your room without any fees for access.

10. Do you have handcarts or dollies I can use?

Sofia Storage Centers offers complimentary use of dollies and hand carts to current tenants to use onsite at our facilities.

11. How can I pay my bill? Do you offer automatic billing?

Once you are a tenant you can choose to pay your bill by mail, in person, over the phone or sign up for our easy automatic billing option. Please inquire with a storage specialist for details.

12. Do I need insurance on my goods?

While insurance is not required at Sofia Storage Centers, it is recommended. You may even be covered under your current homeowners or renters insurance policies.  Contact your insurance broker to assist you in adding this space to your existing policy.